Cancellation Policy

Our Cancellation Policy – Flexible & Customer-Friendly

At Watsons Removals & Storage, we understand that plans can change. Reasons could be Settlements fall through or family emergencies happen. The circumstances may differ. What matters is the reality that life is unpredictable—often throwing us off course in ways we never saw coming. That’s why we offer a flexible cancellation policy designed to give you peace of mind.

Free Cancellations: You can cancel your booking outright at no cost, please give us at least 24 hours’ notice before the scheduled service.
Late Cancellations: If a cancellation is made on the same day the service is being scheduled, again the reasons may vary. At Watsons Removals & Storage, we believe there’s always a solution—and you’ll always have options with us.
No-Show Policy: If no notice is given and the team arrives on-site. A small cancellation fee may apply to cover scheduling and preparation costs.
Booked with us: You can still make changes to your Vehicle size, Addresses, Start time, or Moving date—we’re here to keep things flexible for you.

We pride ourselves on flexibility, making your move as smooth as possible.

If you’re experiencing any issues with your settlement time, just let us know—we’re flexible and happy to work with you. Should your settlement day or time change unexpectedly, we can place your booking on hold or adjust it entirely to suit your new schedule. Our goal is to ensure you don’t miss out on the date and time that works best for you.

We’re here to help, so if you need to reschedule or adjust your booking, simply contact us and we’ll do our best to accommodate your needs.

Need to make a change?

Feel free to reach out to us at info@watsonsremovals.com.au

You can call us on 0499 756 735

We're happy to assist!

testimonials

Words of appreciation from our customers

Catherine H. (Penrith, NSW 2750)

Watsons made our interstate move easy and stress-free. The team was friendly, careful and efficient. Everything arrived safely. Highly recommended for reliable and professional moving services.

Jacob R. (Balwyn North, Victoria 3104)

Fantastic service from start to finish! The Watsons team handled everything with care and were very punctual. Our fragile items were packed perfectly. Would definitely use them again.

Maya T. (Hawthorn East, Victoria 3122)

Watsons took care of our entire move, including packing. The crew was professional and quick. No damages or delays—just smooth, hassle-free service. I highly recommend them.

David & Lana T. (Prahran, Victoria 3181)

Stored our furniture with Watsons for three months. Everything came back clean and undamaged. Their team was supportive and the process was seamless. Great experience overall.

Ritu M. (Eagle Farm, QLD 4009)

Best moving experience ever! The Watsons crew was polite, efficient and super careful with our belongings. Everything arrived safely and on time. Very happy with the service.

Leo B. (Corio, Geelong Vic 3214)

From booking to final delivery, Watsons tean was professional and prompt. The movers handled our items with great care. They made the whole process smooth and stress-free.

Michael B. (East Hawthorn, Victoria 3122)

Needed a last-minute move and Watsons delivered! They fit us in, packed quickly and moved everything without any issues. Absolute lifesavers Highly recommended!

Karen L. (Southern Melbourne, Victoria 3214)

Watsons handled our office relocation perfectly. No downtime, no damage, just efficient and professional service. They made the transition smooth and easy for our entire team.

frequently asked questions

Answers to your moving questions

Simply contact us through our website or call us directly. We’ll provide a free, no-obligation quote based on your specific needs.

No. At Wastons, we believe in complete transparency. All costs are clearly explained upfront before the move begins.

Yes! We provide full and partial packing services using high-quality materials to ensure your items are safe and secure.

Absolutely. We specialize in both local and interstate relocations, offering reliable transport and delivery across regions.

Our residential moving service includes packing, loading, transporting, and unloading your belongings. We also offer optional add-ons like furniture assembly and storage solutions.

There is no time limit, you can book any time in advance.

Our moving service includes packing, loading, transporting, and unloading your belongings. We also offer optional add-ons like furniture assembly and storage solutions.

Specialty items include delicate, valuable, or oversized objects such as pianos, antiques, artwork, safes, and custom furniture that require extra care and expertise during relocation.

Cancellation Policy